Creating a Ticket

Steps

1. In the navigation, go to Tickets → New Ticket.
2. On the type selection screen, click the card for the ticket type you want to use. Only active ticket types are shown.

3. Complete the ticket form:

Form Fields

Field	Notes
Title	Required. A short description of the issue.
Status	Defaults to Draft.
Priority	Choose Low, Medium, High, or Critical.
Contact	Select the party this ticket is filed with.
External Reference	Optional. A reference number from another system.
Filed Date	When the complaint was originally submitted.
Due Date	Deadline for resolution.
Tags	See below.
Description	Full details of the issue.
Custom Fields	Fields defined by the selected ticket type (if any).
Initial Cost	Optional. Toggle "Add initial cost" to record a filing fee or other upfront expense with the ticket. Fields: Amount, Incurred At, Description.
Documents	File attachments. See below.

Adding Tags

• Click the tags input field and start typing a tag name.
• Existing tags will appear as suggestions in a dropdown.
• Press Enter or , (comma) to add the typed tag.
• Multiple tags can be added to a single ticket.

Attaching Documents

• Use the file input to select one or more files.
• Maximum file size: 20 MB per file.
• Multiple files can be selected in a single upload.

After Saving

After submitting the form, you are redirected to the new ticket's detail page. The reference number (e.g. TKT-2026-0042) is assigned automatically at this point.