Tracking Costs
Costs let you record expenses associated with a ticket — filing fees, postage, legal charges, or any other expenditure. Each ticket has a dedicated Costs tab where you can add, edit, and view all recorded costs.
Adding an Initial Cost During Ticket Creation
When creating a ticket, you can optionally record an initial cost (e.g. a filing fee). Toggle Add initial cost and fill in:
| Field | Notes |
|---|---|
| Amount | Required. The expense amount (minimum 0.01). |
| Incurred At | Required. The date the cost was incurred. Defaults to today. |
| Description | Optional. A short note about the expense. |
Adding Costs After Creation
Open a ticket and go to the Costs tab. Use the Add Cost form at the bottom:
| Field | Notes |
|---|---|
| Amount | Required. The expense amount (minimum 0.01). |
| Date | Required. The date the cost was incurred. |
| Description | Optional. A short note about the expense. |
Total Cost
When a ticket has one or more costs, a summary card at the top of the Costs tab displays the total cost — the sum of all recorded cost entries.
Editing a Cost
Click Edit next to an existing cost entry to update its amount, date, or description. Click Save to confirm.
Deleting a Cost
Click Delete next to a cost entry. A confirmation prompt is shown before the record is removed.
Audit Trail
All cost changes (create, update, delete) are automatically recorded in the activity log.