Introduction
Open Docket is a ticket management system designed for tracking complaints, grievances, and support workflows. Whether you're managing regulatory filings, consumer complaints, or internal support requests, Open Docket gives you a structured, auditable way to handle every issue from intake to resolution.
Who Is It For?
Open Docket is built for teams and individuals who need to:
- Log and track complaints or service requests on behalf of others
- Monitor deadlines and SLAs across multiple ticket types
- Maintain a clear, auditable trail of all actions taken
Feature Overview
| Feature | Description |
|---|---|
| Tickets | Create and manage trackable issues with reference numbers, statuses, priorities, and due dates |
| Ticket Types | Define categories with custom SLA days, icons, colors, and custom field schemas |
| Contacts | Store parties involved in complaints — authorities, companies, departments, or individuals |
| Tags | Colour-coded labels to organise and filter tickets and contacts |
| Reminders | Date-based alerts with recurring options; deadline reminders auto-created from due dates |
| Documents | Attach files to tickets, contacts, and comments (20 MB max per file) |
| Costs | Track expenses associated with a ticket — filing fees, postage, legal costs — with a running total |
| Comments & Timeline | Structured comment types (Update, Note, Response, Escalation, Resolution) merged with activity history |
| Activity Log | Automatic audit trail of every create, update, and delete across the system |
Quick Navigation
- Logging In — Access the application
- Dashboard — Understand your at-a-glance overview
- Tickets — Core workflow for managing issues
- Ticket Types — Configure categories and custom fields
- Contacts — Manage parties involved in tickets
- Tags — Organise with colour-coded labels
- Reminders — Set and receive alerts
- Documents — Attach files
- Costs — Track expenses per ticket
- Activity Log — Full audit trail