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Using Tags

Tags are colour-coded labels you can attach to tickets and contacts to help with organisation and filtering.

Tags Page

Tags Page​

Navigate to Tags in the main navigation to see all tags. Each tag is shown with:

  • Its colour swatch
  • Its name
  • The number of tickets it is attached to

Creating a Tag​

  1. Go to the Tags page.
  2. Enter a name for the new tag.
  3. Pick a color using the color picker, or leave it blank — a random hex color will be assigned automatically.
  4. Save the tag.

Assigning Tags to Tickets or Contacts​

On the ticket or contact create/edit form:

  1. Click the tags input field.
  2. Start typing a tag name — existing tags will appear as suggestions.
  3. Press Enter or , (comma) to add the tag.
  4. Repeat to add multiple tags.

Filtering by Tag​

On the ticket list page: Use the Tag dropdown in the filter bar to show only tickets with a specific tag.

On any ticket or contact: Click a tag badge to navigate to a filtered list of all records with that tag.

Deleting a Tag​

From the Tags page, click Delete next to a tag. This removes the tag from the system and detaches it from all tickets and contacts it was assigned to.