Creating a Contact

Steps

1. Navigate to Contacts in the main navigation.
2. Click New Contact.
3. Fill in the form:

Field	Notes
Name	Required. The contact's full name or organisation name.
Designation	Optional. Job title or role.
Organization	Optional. The organisation this person belongs to.
Email	Optional. Contact email address.
Phone	Optional. Contact phone number.
Address	Optional. Physical address.
Type	Required. Authority, Company, Department, or Individual.
Notes	Optional. Any additional information about this contact.
Tags	Optional. Colour-coded labels for organisation.
Documents	Optional. File attachments (20 MB max per file).

4. Click Save.

The contact is now available for selection when creating or editing tickets.