Creating a Ticket Type
Steps
- Navigate to Ticket Types in the main navigation.
- Click New (or the equivalent "New Ticket Type" button).
- Fill in the form:
| Field | Notes |
|---|---|
| Name | Required. The display name for this type. |
| Slug | Auto-generated from the name. Can be edited manually. |
| Description | Optional. Describes when this type should be used. |
| Default SLA Days | Number of days before overdue. Leave blank for no SLA. |
| Icon | Identifier for a visual icon. |
| Color | Pick a color for the type badge. |
| Sort Order | Lower numbers appear first in the type selector. |
| Active | Toggle on to make this type available when creating tickets. |
- Click Save.
The new type is immediately available in the New Ticket type selector (if set to Active).
Next Step
After creating a ticket type, you can define its Custom Fields.